Terms and conditions

Energybid Customer Contract Summary

This summary is provided for convenience only and does not replace the full Terms and Conditions. If there is any conflict between this summary and the Terms and Conditions, the Terms and Conditions shall prevail.

Who is Energybid?

Energybid is an independent utility procurement and auction platform that helps businesses compare and procure utility contracts including electricity, gas and other utility services.

Energybid is not an energy supplier and does not supply electricity, gas or any utility service directly.

How does Energybid work?

Energybid allows utility suppliers to compete for your business by submitting quotations through our procurement platform.

You can compare supplier offers and decide whether to proceed with a contract.

Any supply agreement is entered into directly between you and the selected supplier.

Does Energybid receive commission from suppliers?

No.

Unlike many traditional brokers, Energybid is funded entirely by fees paid directly by customers.

Energybid does not receive:

• Supplier commissions
• Brokerage payments
• Referral fees
• Rebates
• Supplier incentives
• Marketing payments

This means suppliers compete on a level playing field and Energybid remains independent throughout the procurement process.

What fees will I pay?

Energybid charges a transparent fixed fee based on the size of your utility consumption and the number of meters or sites being procured.

The applicable fee schedule is shown within the Terms and Conditions and will be disclosed before any charge is made.

VAT may be applicable in addition to the fees shown.

When do fees become payable?

Fees become payable once you accept a supplier quotation – these fees are paid through the platform on acceptance.

What happens if my switch or contract doesn't go ahead?

If a utility contract fails to complete for reasons outside your control, Energybid will allow you to choose between:

• a refund of the fee paid in respect of the affected meter or service; or
• a credit that can be used towards a future procurement exercise.

This protection does not apply where the failure results from information supplied by the customer, cancellation by the customer, credit issues or other customer-related factors.

Can I use Energybid's quotations and then contract directly with the supplier?

No.

Where Energybid introduces a supplier or obtains a quotation on your behalf, the agreed Energybid fee remains payable if you enter into a contract with that supplier within 12 months of the introduction.

This ensures the platform remains fair for all participants.

What information do I need to provide?

To obtain quotations, you may need to provide:

• Business details
• Site addresses
• Meter information
• Consumption information
• Billing information
• Existing supplier information

You must ensure that the information you provide is accurate and complete.

Will Energybid access my utility information?

Yes, where required.

By using the platform, you authorise Energybid to obtain information necessary to procure quotations and arrange supplier transfers.

This may include information from industry databases such as:

• ECOES
• Xoserve
• Electralink
• Companies House
• HMRC

and other recognised industry sources where appropriate.

How is my data protected?

Energybid processes personal data in accordance with:

• UK GDPR
• Data Protection Act 2018
• Energybid Privacy Policy

Information is only shared with suppliers and relevant parties where necessary to deliver the services you have requested.

Does Energybid guarantee savings?

No.

Energybid seeks to create a competitive procurement process, but savings cannot be guaranteed.

Any projections, analyses, estimates or savings calculations are provided for guidance only.

Is Energybid responsible for supplier performance?

No.

Energybid is not responsible for:

• Supplier pricing decisions
• Supplier service standards
• Supplier financial performance
• Supplier insolvency
• Supplier operational failures

Can Energybid record calls and communications?

Yes.

Energybid may record telephone calls and retain electronic communications, platform activity and transaction records for:

• Compliance
• Quality assurance
• Fraud prevention
• Audit purposes
• Dispute resolution

What if I have a complaint?

If you are dissatisfied with any aspect of the service, please contact:

Email: complaints@energybiduk.com

Energybid will investigate complaints fairly and seek to resolve them as quickly as reasonably possible.

What law governs the agreement?

The agreement is governed by the laws of England and Wales, and disputes will generally be dealt with by the courts of England and Wales.

Our Commitment to Independence

Energybid is independently funded by customer fees and receives no commission, rebate, referral payment or other financial incentive from utility suppliers. Suppliers compete transparently for your business through the Energybid platform, ensuring an impartial and competitive procurement process.

ENERGYBID LIMITED

TERMS AND CONDITIONS OF SERVICE

Effective Date: October 2026 V1.0

IMPORTANT NOTICE

Please read these Terms and Conditions carefully before using the Energybid platform or any associated services.

By registering for, accessing, or using the Energybid platform, website, quotation services, auction functionality, procurement services or any other Services provided by Energybid Limited, you agree to be legally bound by these Terms and Conditions together with our Privacy Policy.

If you do not agree to these Terms and Conditions, you must not use the Services.

1. ABOUT ENERGYBID

Energybid Limited ("Energybid", "we", "our", or "us") is a company registered in England and Wales under company number 14569515 with its registered office at:

2A Connaught Avenue

London

E4 7AA

Email: info@energybiduk.com

Energybid operates an independent utility procurement and auction platform for non-domestic customers.

Energybid is not an energy supplier and does not supply electricity, gas, water, telecommunications or any utility services.

2. DEFINITIONS

For the purposes of these Terms:

Customer means any non-domestic organisation, company, partnership, charity, public body, sole trader or other business entity using the Services.

Supplier means any utility supplier participating within the Platform.

Platform means the Energybid website, software, auction systems, procurement platform and associated technologies.

Quotation means any price, proposal, offer or commercial terms submitted by a Supplier through the Platform.

Letter of Authority (LOA) means a document authorising Energybid to obtain information and communicate with Suppliers or third parties on behalf of the Customer.

Utility Services means electricity, gas, water, telecommunications, renewable energy services, energy management services, flexibility services, carbon reduction services and any other utility procurement or related services made available by Energybid from time to time.

Services means the procurement, auction, quotation comparison, supplier engagement, switching and related Utility Services provided by Energybid.

3. CUSTOMER ELIGIBILITY

To use the Services, the Customer must:

• a) be a non-domestic utility customer;
• b) operate within the United Kingdom;
• c) provide complete, accurate and current information;
• d) satisfy any credit requirements imposed by participating Suppliers;
• e) possess authority to procure Utility Services for the relevant premises.

Energybid reserves the right to reject, suspend or terminate any Customer account or application at its sole discretion.

4. SERVICES

4.1 Independent Procurement Platform

Energybid operates as an independent procurement and auction platform for Utility Services.

Energybid facilitates procurement activities between Customers and Suppliers but is not a Supplier and is not a party to any utility supply agreement entered into by a Customer.

4.2 Supplier Competition

The Platform enables participating Suppliers to submit quotations and compete for Customer meters through auctions, counter-bids and bespoke quotation processes.

4.3 Supplier Neutrality

Supplier rankings displayed within the Platform are determined by Energybid's auction methodology based upon criteria including, but not limited to, pricing, commercial terms, product features and eligibility requirements submitted by participating Suppliers.

Energybid does not favour, promote, prioritise or otherwise influence Supplier rankings based upon financial arrangements or incentives.

4.4 Quotations

All Quotations are provided directly by Suppliers.

Suppliers may withdraw, amend, reject or expire Quotations at any time prior to formal Supplier acceptance.

Energybid does not guarantee the availability, validity, acceptance or continuation of any Quotation.

4.5 No Recommendation

Unless expressly agreed otherwise in writing, Energybid does not provide financial advice, legal advice, investment advice or recommendations regarding Supplier selection.

The Customer remains solely responsible for deciding whether a particular contract or Supplier meets its requirements.

4.6 Platform Availability

Whilst Energybid will use reasonable endeavours to maintain continuous availability of the Platform, Energybid does not guarantee uninterrupted access to the Platform or Services.

The Platform may occasionally be unavailable due to maintenance, upgrades, cyber security incidents, telecommunications failures, third-party service failures or circumstances beyond Energybid's reasonable control.

Energybid shall not be liable for losses arising from temporary interruption, suspension or unavailability of the Platform.

5. CONTRACT FORMATION

Acceptance of a Quotation by a Customer constitutes an offer by the Customer to enter into a contract with the relevant Supplier.

No utility supply contract shall exist unless and until accepted by the relevant Supplier.

Energybid is not a party to any contract entered into between a Customer and a Supplier.

All rights, obligations, liabilities and contractual responsibilities relating to utility supply remain solely between the Customer and the Supplier.

6. CUSTOMER AUTHORITY

The person accepting these Terms warrants and represents that they:

• a) have full authority to bind the Customer;
• b) are authorised to procure Utility Services on behalf of the Customer;
• c) are authorised to provide instructions to Energybid.

Energybid may rely upon such authority without further verification.

7. FEES AND PAYMENT

7.1 Electricity Fees

7.2 Gas Fees

All fees are exclusive of VAT.

7.3 Customer-Funded Service Model

Energybid is remunerated solely through fees charged directly to Customers.

7.4 No Supplier Commission

Energybid does not receive commissions, brokerage payments, referral fees, incentives, rebates, marketing contributions or any other remuneration from participating Suppliers.

The Customer acknowledges that Energybid's procurement process is independent of Suppliers and is not influenced by Supplier payments or incentives.

7.5 Payment Terms

Fees become payable upon the Customer's acceptance of a Supplier quotation and are paid through the platform.

Invoices issued outside of the platform, in the case of BACs payments, must be paid within ten (10) days of the invoice date.

7.6 Failed Supplier Registration, Transfer or Contract

Where a Customer has paid a fee to Energybid and the corresponding utility supply contract does not proceed to a successful registration, transfer or contract commencement for reasons outside the Customer's control, Energybid will, at the Customer's election:

• a) refund the fee paid in respect of the affected meter or service; or
• b) apply the fee as a credit towards a future procurement exercise conducted through the Platform.

The Customer must notify Energybid of its preferred option within thirty (30) days of being informed that the registration, transfer or contract has failed.

No refund or credit shall apply where the failure results from:

• i) inaccurate information provided by the Customer;
• ii) withdrawal by the Customer;
• iii) cancellation by the Customer;
• iv) failure of a Supplier credit assessment;
• v) failure to provide requested information;
• vi) contractual objections, debt objections or disputes affecting the transfer; or
• vii) any act or omission of the Customer.

For the avoidance of doubt, a reduction in anticipated savings, changes in market pricing or dissatisfaction with a completed utility contract shall not constitute grounds for a refund or credit.

7.7 Customer Circumvention

Where a quotation, proposal or Supplier introduction has been provided through Energybid or the Platform, the Customer shall not directly or indirectly enter into arrangements with that Supplier for the purpose of avoiding Energybid's fees.

If the Customer enters into a contract with a Supplier introduced through Energybid within twelve (12) months of receiving the quotation, proposal or introduction, Energybid's applicable fee shall remain due and payable.

The Customer acknowledges that this provision is necessary to protect Energybid's legitimate commercial interests.

7.8 Late Payment

Energybid reserves the right to charge interest and recovery costs permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

8. CUSTOMER OBLIGATIONS

The Customer agrees:

• a) to provide accurate, complete and up-to-date information;
• b) to cooperate with Energybid and Suppliers;
• c) to respond promptly to information requests;
• d) not to misuse the Platform;
• e) to keep login credentials confidential.

Energybid shall not be responsible for losses arising from inaccurate, misleading or incomplete Customer information.

9. DATA ACCESS AND CUSTOMER CONSENT

The Customer authorises Energybid to:

• a) obtain consumption information;
• b) obtain billing information;
• c) obtain contract information;
• d) obtain meter information;
• e) communicate with existing and prospective Suppliers;
• f) facilitate supplier transfers and registrations.

The Customer additionally authorises Energybid to access and utilise information from relevant industry and public databases including:

• ECOES
• Xoserve
• Electralink
• Companies House
• HMRC
• Charity Commission
• Industry registration databases
• Other relevant data sources

where reasonably necessary for the provision of Services.

10. DATA PROTECTION

Energybid shall process personal data in accordance with:

• UK GDPR;
• Data Protection Act 2018;
• Privacy and Electronic Communications Regulations; and
• Energybid's Privacy Policy.

Customer information may be shared with Suppliers where reasonably necessary to obtain Quotations, arrange contracts or facilitate transfers.

11. ELECTRONIC COMMUNICATIONS AND SIGNATURES

The Customer agrees that:

• electronic signatures are legally binding;
• online acceptance constitutes valid contractual acceptance;
• electronic records shall have the same evidential value as paper records.

12. AUDIT TRAILS AND RECORDINGS

Energybid may:

• record telephone calls;
• retain emails and correspondence;
• store audit logs;
• retain quotation histories;
• maintain transaction records.

Such records may be used for compliance, training, quality assurance, fraud prevention, dispute resolution and legal proceedings.

13. INTELLECTUAL PROPERTY

All intellectual property rights in the Platform, software, content, databases, branding and methodologies remain the property of Energybid or its licensors.

No ownership rights are transferred to Customers.

14. CONFIDENTIALITY

Each party shall keep confidential any commercially sensitive information received from the other.

This obligation shall not apply where disclosure is:

• required by law;
• required by regulation;
• necessary to obtain Quotations or complete supplier transfers; or
• authorised by the disclosing party.

14.1 Confidentiality of Quotations

Supplier quotations, auction results, pricing data and procurement information are confidential and provided solely for evaluating and entering a utility services contract.

Customers shall not distribute, publish or disclose such information except where reasonably necessary for internal decision-making or professional advice.

15. LIMITATION OF LIABILITY

15.1 Savings Disclaimer

Any indication of potential savings, projected budgets, market analysis, commercial benefits or pricing comparisons are estimates only.

Energybid does not guarantee that use of the Services will result in savings or financial benefit.

15.2 Supplier Solvency

Energybid accepts no responsibility for the financial stability, solvency, regulatory status or operational performance of any Supplier.

Energybid shall not be liable for losses arising from Supplier insolvency, administration, liquidation or business failure.

15.3 Limitation of Liability

To the fullest extent permitted by law, Energybid shall not be liable for:

• indirect or consequential loss;
• loss of profit;
• loss of business opportunity;
• loss of anticipated savings;
• loss of goodwill;
• reputational damage;
• actions or omissions of Suppliers.

Energybid's total aggregate liability arising out of or in connection with the Services, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the Customer to Energybid during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability which cannot legally be excluded.

16. INDEMNITY

The Customer shall indemnify and hold harmless Energybid against any losses, claims, liabilities, costs or expenses arising from:

• inaccurate information supplied by the Customer;
• breach of these Terms;
• misuse of the Platform;
• unauthorised use of Customer accounts or credentials.

17. SUSPENSION AND TERMINATION

17.1 Fraud, Sanctions and Anti-Money Laundering

Energybid reserves the right to refuse, suspend or terminate Services where it reasonably believes the Customer may be involved in:

• fraud;
• money laundering;
• terrorist financing;
• sanctions breaches;
• bribery or corruption;
• identity theft;
• unlawful activities; or
• conduct exposing Energybid to legal, regulatory or reputational risk.

17.2 General Suspension Rights

Energybid may suspend or terminate the Services where:

• a) the Customer breaches these Terms;
• b) inaccurate information has been supplied;
• c) continued provision would expose Energybid to unreasonable risk.

18. COMPLAINTS

Complaints should be submitted to:

Complaints@energybiduk.com

Energybid will investigate complaints fairly and seek to provide a timely response and resolution.

19. FORCE MAJEURE

Energybid shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including:

• cyber-attacks;
• supplier failures;
• telecommunications outages;
• utility system failures;
• government action;
• industrial disputes;
• natural disasters.

20. GENERAL

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure to enforce any provision shall not constitute a waiver.

Energybid may amend these Terms where reasonably necessary to comply with changes in law, regulation, industry practice or business requirements.

21. THIRD PARTY RIGHTS

Except where expressly stated, no person other than the parties shall have any rights under the Contracts (Rights of Third Parties) Act 1999.

22. ASSIGNMENT

Energybid may assign, transfer or subcontract its rights and obligations under these Terms.

The Customer may not assign or transfer its rights without Energybid's prior written consent.

23. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any applicable service documentation, constitute the entire agreement between the parties and supersede all prior agreements, discussions and understandings.

24. DISPUTE RESOLUTION

Before commencing court proceedings, the parties shall use reasonable endeavours to resolve any dispute through good faith discussions.

If a dispute cannot be resolved within thirty (30) days following written notice of the dispute, either party may commence legal proceedings.

Nothing in this clause prevents either party from seeking urgent injunctive relief or recovering undisputed debts.

25. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales.